Legal

Privacy Policy

Introduction

At Vora Luxury, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing addresses
  • Payment Information: Credit card details and billing information (processed securely through our payment providers)
  • Account Information: Username, password, and purchase history
  • Technical Information: IP address, browser type, device information, and cookies
  • Communication Data: Records of your correspondence with our customer service team

How We Use Your Information

Your information is used for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders and account
  • Providing customer support and responding to inquiries
  • Improving our website, products, and services
  • Sending marketing communications (with your consent)
  • Preventing fraud and ensuring security
  • Complying with legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Secure Socket Layer (SSL) encryption for all data transmission
  • PCI-DSS compliant payment processing
  • Regular security assessments and updates
  • Limited access to personal data by authorized personnel only
  • Secure data storage with industry-standard protections

Data Sharing and Third Parties

We do not sell your personal information. We may share your data with:

  • Service Providers: Shipping carriers, payment processors, and IT service providers
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party providers are contractually bound to protect your data and use it only for the specified purposes.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and shopping cart contents
  • Analyze website traffic and usage patterns
  • Personalize your shopping experience
  • Deliver targeted advertising (with your consent)

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain types of data processing
  • Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at hello@voraluxury.com.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Generally, we retain:

  • Account information: Until account deletion
  • Order information: For 7 years (for tax and legal compliance)
  • Marketing data: Until you unsubscribe or request deletion

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: hello@voraluxury.com
  • Business Hours: Monday - Friday, 9:00 AM to 6:00 PM EST

Last Updated: February 2025