Customer Service

Cancellation Policy

Order Cancellation

We understand that sometimes circumstances change. At Vora Luxury, we strive to accommodate order cancellations whenever possible. Please review our cancellation policy below to understand your options.

Cancellation Window

You may cancel your order under the following conditions:

  • Standard Items: Orders can be cancelled within 24 hours of placement for a full refund
  • Made-to-Order Items: Cancellations accepted within 12 hours of placement
  • Custom/Bespoke Orders: Cancellations accepted within 6 hours of placement, before production begins

How to Cancel Your Order

To request an order cancellation, please follow these steps:

  • Contact our customer service team immediately at hello@voraluxury.com
  • Include your order number in the subject line
  • Provide the email address used to place the order
  • Our team will confirm the cancellation status within 24 hours

Cancellation Status

The success of your cancellation request depends on the order status:

  • Processing: Cancellation is typically possible with full refund
  • In Production: Cancellation may incur a restocking fee of 15-25%
  • Shipped: Order cannot be cancelled; you may initiate a return after delivery per our Return Policy
  • Delivered: Order cannot be cancelled; returns must follow our Return Policy

Refund Processing

For successfully cancelled orders:

  • Full refunds are processed within 3-5 business days
  • Refunds are issued to the original payment method
  • You will receive an email confirmation once processed
  • Depending on your bank or payment provider, funds may take 5-10 additional business days to appear in your account

Items That Cannot Be Cancelled

The following orders cannot be cancelled once placed:

  • Orders that have already been shipped
  • Personalized or engraved items once production has begun
  • Custom-designed pieces after the design approval stage
  • Orders placed using promotional codes marked as "final sale"

Subscription Cancellations

If you have subscribed to our newsletter or any membership services:

  • You may unsubscribe from our newsletter at any time by clicking the "Unsubscribe" link at the bottom of any email
  • Membership services can be cancelled by contacting customer service
  • Cancellation of memberships will take effect at the end of the current billing cycle

Late Cancellation Requests

If your order has already entered the production or shipping phase, we may not be able to cancel it. However, you may:

  • Refuse delivery of the package (it will be returned to us)
  • Accept the delivery and initiate a return under our Return Policy
  • Contact us to discuss alternative solutions

Contact Us

If you have any questions about cancelling your order or need assistance, please reach out to our customer service team:

  • Email: hello@voraluxury.com
  • Hours: Monday - Friday, 9:00 AM to 6:00 PM EST
  • Response time: Within 24 hours

We recommend contacting us as soon as possible if you wish to cancel your order, as earlier requests have a higher chance of success.